RETURN POLICY

 

If you aren’t 100% happy with any item just return it within 15 days of your order date in its original condition/ packaging for a full refund to in-store credit or post marked within 3 days of delivery date for a full refund to your card minus shipping costs. SEE "EXCLUSIONS" BELOW

• All items marked “FINAL SALE” cannot be exchanged 

•All items must be unworn, unwashed, and unaltered with tags still attached.

• Any purchase made during a flash sale cannot be refunded or exchanged

• Items returned with obvious use, makeup, deodorant, or perfume, or similar product stains will be subject to refusal.

• Original invoice must be included in your return package. If you do not have it- no worries, just print out your order confirmation email and send us your order summary.

• Please allow 3-5 business days to process your return.

RETURN INSTRUCTIONS

1. Email info@topthreadapparel.com for a return label
2. Print your return label and fill out form included with original order
3. Seal in bag and drop off at any USPS location. 
 

Yes! We want you to have the best experience possible, but since we are a small business we haven't yet reached the volume requirements of shipping carriers to provide free shipping and free returns across the board.

 

RETURN COST ORDER SIZE REFUND TYPE TIME FRAME
$5.95 Flat Rate or Self Return  Orders ≥ $75  In-Store Credit 15 Days
$5.95 Flat Rate or Self Return Orders < $75 In-Store Credit 15 Days
$5.95 Flat Rate or Self Return Any Refund 3 Days

 

Flat Rate= use our prepaid label and have the subsidized flat rate subtracted from your refund or in-store credit

Self Return= you take it to the carrier of your choice and pay for your own return shipping.